The Department of Foreign Affairs (DFA) –Office of Consular Affairs (OCA) provides guidelines to the public on providing consular services in its consular offices upon the resumption of its offices.
Several precautionary measures will be implemented to ensure the health and safety of the personnel and visiting clients.
As mandated by the Department of Health (DOH) for all workplaces, the DFA will be implementing minimum health standards and precautionary measures like social distancing.
DFA Guidelines on Providing Services in Consular Offices
Appointment Scheduling Via Email
- All applications for consular services, including those on the Courtesy lane, Diplomatic, and Official Passport Section appointments must be made via email (unless indicated).
- Once an email is sent, instructions will be given on how to proceed with your application.
Consular Office Services and What Applicants Should Do
- Accommodation of passport applicants affected by COVID-19/ ECQ measures (appointments from March 9, 2020, to May 2, 2020, at CO’s that are opening on May 4, 2020.
What applicants should do: Please call (02) 8234-3488 if you have not received an email starting May 4, 2020, your new scheduled appointment.
- Passport accommodation for applicants affected by COVID-19 and ECQ from March 9, 2020, to May 15, 2020, at the OCA ASEANA Business Park, Consular Offices of Metro Manila, and other Consular Offices that are re-opening on May 18, 2020.
What applicants should do: Call (02) 8234-3488 if you have not received an email with the new appointment starting March 18, 2020.
- Passport applicants availing the Courtesy Lane at the ASEANA Business Park Office of the Consular Affairs.
What applicants should do: Applicants should make an appointment via email at [email protected]
- Passport applicants availing the Courtesy Lane at the Other Consular Offices.
What applicants should do: Applicants should set an appointment via email to the concerned Consular Office.
Please see the following posts for the consular office Directory:
- Application for diplomatic or official passport for Government Officials or Personnel.
What applicants should do: Applicants must make An appointment through email at [email protected]
- Authentication/Apostilization of a Philippine issued document at OCA ASEANA in Business Park
What applicants should do: Send an email for an appointment at [email protected]
- Apostilization/authentication of Philippine issued documents at other Consular Offices.
What applicants should do: Send an email for an appointment at the concerned Consular Office (please see below link for the consular office’s directory).
- Civil Registration/Filing Report of (Birth, Marriage, Death) at the OCA ASEANA Business Park.
What applicants should do: The Applicant should send an email for an appointment at [email protected]
- Civil Registration or Filing Birth, Marriage, or Death Report at other consular offices.
What applicants should do: Please check the link of the DFA Consular Offices Directory or visit www.dfa.gov.ph.
- Renewal of Visa for accredited Foreign Missions and International Organization representatives.
What applicants should do: Email appointment at [email protected]
2. Observance Social (Physical) Distancing Measures
- All applicants are strongly encouraged to make online payments for consular services (if available). The Payment process at the Consular Offices shall follow strict physical distancing protocols.
- To minimize the risk of exposure to the virus, the collection of passports and other consular documents should be through courier delivery, if available. And for those not availing of the courier delivery service, collection of consular documents or passport should be strictly done by appointment.
- To monitor the social distancing measures at the consular office, Consular officials and security personnel will constantly monitor the number of people inside the Consular office at any given time.
- The Applicant’s companion will be allowed entry, except those who need assistance upon the discretion of the security personnel at the gate (only one companion allowed per qualified applicant).
- Markers will be placed on the seats or floor to ensure applicants in the waiting area are at least 2 meters between each other.
- .Upon presenting documents to the attending officer, documents must be laid down on the counter and to avoid direct handling of documents to the officer.
- Once the applicants have completed their transactions, they must leave immediately at the Consular Office/premises.
3. Prevention of the spread of the Virus and Other
- Applicants who are 60 years old and above, persons with a compromised immune system, and others classified by the DOH to be vulnerable are advised:
- NOT to go to any Consul offices for applications.
- Payments made by the mentioned applicants are valid until such time that they can safely proceed to the Consular Office to complete their application.
- For urgent cases, they may send an email to the OCA or to the concerned Consular office on how they can be accommodated.
- All non-vulnerable applicants should wear a face mask to be allowed entry at any Consular Offices.
- At the entrance of Consular Offices, temperature checks will be done on all persons before entering.
- Those individuals with a body temperature of 37.5 degrees Celsius and or those showing COVID-19 like symptoms (cough, sore throat, runny nose, fatigue, diarrhea, and body pains) will be denied entry and will be advised to return at a later date.
In all other cases, DFA reserves the right to refuse entry to anyone it suspected to be a health or safety risk.
All applicants are expected to follow the instructions and advice from the CO personnel in order to ensure everyone’s safety. And those who failed to follow will be accompanied out of the Consular Office.
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